A technician is working at a client’s office after hours and needs two cables to finish the work but does not have immediate access to prebuilt cables. One cable needed is for a dial-up connection from the dial-up modem to the existing analog POTS jack on the wall. The other cable is for an Ethernet connection from the computer to the existing keystone jack on the wall. The technician has the necessary wire and connectors to make the cables.
 
Which of the following tools will the technician use to make the cables and then verify that they both work properly? (Select THREE.)

Which of the following are secure protocols, ports, services, or applications? (Select TWO.)

The accounting department moved its network-attached printer from one side of the office to a more centralized location, making the printer much more accessible to all accounting users. Since the move, the users have not been able to print to the printer. The printer powers on and shows it is ready to accept print jobs. The printer configuration page shows the following output.

 You disconnect the patch cable from the keystone jack at the new location and move the printer and cable to reconnect it at the original location. The printer begins printing the jobs that failed to print earlier.
 
Which of the following are the most likely reasons for the printer failing to print at the new location? (Select TWO.)

A Windows computer is shared between several users, each with his own local user account. Each user has his own dedicated, uniquely configured VM stored in a public folder on the computer.
 
Which of the following steps should be taken to secure the VMs so no user can copy or delete another user’s VM files? (Select TWO.)

The administrative assistant of the company’s CEO is asking about a printer for her use only. It seems the shared department printer is overused, making the assistant wait to print the CEO’s last minute documents.
 
Which of the following technologies will best meet the administrative assistant’s request? (Select TWO.)

Frank is traveling for work and has discovered that he forgot an important file. The good news is the file is in cloud storage. Unfortunately, Frank’s laptop cannot connect to the airport’s Wi-Fi.
 
How can Frank download this important file? (Select all that apply.)

What methods are used to assign TCP/IP parameters to network hosts? (Select TWO.)

A mobile device user is having problems keeping malware off his device. The user is continuously removing offending apps and regularly running a check for OS updates. After a short period of relief, the malware continues to be a problem.
 
Which of the following are the best actions for the user to take? (Select TWO.)

Which of the following technologies provides a method for personalizing network-connected laptop and desktop computers with only the apps each individual user needs without complicated customization? (Select TWO.)

Molly, a technician, has been tasked with researching an emulator for the software developers to test cross-platform applications on various PCs and a variety of mobile devices.
 
Which of the following will be a required step in selecting an emulator? (Select TWO.)

Match the Optical Drive type to the amount of data the disk will hold.

Match the protocol or encryption name with the feature.

Heather’s computer display is having a problem in which the desktop seems to be shifting. She has sent you a picture of the problem.
?3?
What could be causing this problem on Heather’s monitor?

A user is unable to install virtualization software on a Windows 8.1 computer. The user verified the host has sufficient RAM, plenty of available free disk space, and a multicore processor.
 
Which of the following is the most likely cause for this behavior?

Which of the following creates an environment that behaves in a hardware-like manner to run software meant for other hardware?

Which of the following is best practice to minimize the chance of infecting your mobile device with malware?

Which of the following printer issues is most likely resolved by performing a calibrate function on a laser or inkjet printer?

A client is requesting an Internet connection type that is not affected by atmospheric conditions and is always on.
 
Which of the following will meet these requirements?

Jordan has been asked to help his company find a way to allow all the workers to log on to computers securely but without using a user name and password. The CIO wants everyone use face recognition software.

What peripheral will be needed on each computer to allow the workers to log on using face recognition software?

Roger purchased a new laptop computer and wants to connect it to a second monitor. The monitor has a DVI and HDMI connection on the back, but his laptop only has a Mini DisplayPort connection.
?3?
Which cable should Roger purchase?

John just bought a used iPad from a friend who had lost the charging cable. John notices that the cable is like the charging cable for his Android smartphone, though it is not quite the same.
 
What type of cable will John need to purchase to replace the iPad’s charger cable?

Jose calls you at the help desk because he is having a problem logging on to his laptop computer. After several unsuccessful attempts to enter his password, he asks you to reset the password because he must have forgotten it. You reset his password, and he types it, but again the computer rejects it. Jose assures you that he typed the correct user name and password. You ask him what type of computer he is using, and he tells you a laptop. 
 
What might be the problem with Jose’s computer?

Lin is booting up his computer, and during the boot process, the computer powers down. After several unsuccessful attempts to boot his computer, he decides that he needs to start the troubleshooting process. Lin thinks that the problem could be in the power supply, so he uses a power supply tester. The test shows that the power supply is functioning properly.
 
What should Lin check next in the troubleshooting process?

You have been tasked with configuring a SOHO network in which all ports on the public untrusted network will be forwarded to one workstation connected to the LAN.
 
Which of the following features will you configure on the SOHO router to accomplish this task?

Gina is upgrading your computer with a new processor. She installs the processor into your motherboard and adds the cooling system. She powers up the computer, and it begins to boot but then shuts down.
 
What could be the cause of this problem?

Reggie has hired you to design a home network. The home network will share a printer but will mainly be used to stream movies to two different rooms.
 
What kind of storage should you recommend to Reggie for this type of network?

Mary, a remote user, connects her Windows 10 laptop to the corporate network by way of the Internet using a VPN tunnel.
 
Which of the following is often configured as a required step for a user each time she attempts to use the VPN connection?

A mobile device you are troubleshooting is experiencing a sharp decrease in performance after an hour of operation. The user powers the device off each evening, and when it is powered on, performance returns to normal. After an hour of operation, performance degrades.
 
Which of the following is the best action to take to resolve this issue?

Landon starts his computer and receives the error message, “Hard drive is not found.” In a panic, he calls you because he did not back up his data and has numerous important files on his hard drive. During your investigation, Landon tells you he was watching a movie on his computer the previous night.
 
What might be the problem with Landon’s computer?

Which of the following indicates the most concise abbreviation of the IPv6 address FEFE:0000:0000:0000:0002:0000:0000:0001?

A manager in a small office is asking if it is possible to limit network access to a particular website during business hours. Apparently, several users are spending an excessive amount of time on the site preventing them from completing their work-related tasks.
 
Which of the following is the best solution to accomplish the request from the manager while not limiting access to other websites?

When you are ordering a standard thick client computer for a normal business user, what should you check before ordering the computer?

Your mobile device appears to be contacting a remote server to upload your personal data.
 
Which of the following should be performed first to protect your personal data?

You are troubleshooting a mobile device that will not pair with a Bluetooth headset. The device was functioning properly with the headset until a recent corporate-wide OS update. No other mobile devices in the organization are exhibiting this issue with Bluetooth headsets.
 
Which of the following is the first step you will take to resolve this issue?

Mark has been asked to set up several smartphones to connect to his company’s email server. The company wants Mark to set them up so they can be synchronized between multiple email clients on multiple devices.
 
What protocol should Mark use to set up the company smartphones?