True/False
Indicate whether the
statement is true or false.
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1.
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A hard boot takes more time than a soft boot.
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2.
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As you work to solve a Windows problem, always choose the method that makes the
most changes to the system as possible in order to rejuvenate the machine.
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3.
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Notebook computer cases tend to be similar to one another, and components in
notebook systems tend to be interchangeable among manufacturers.
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4.
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Sometimes, a notebook LCD panel, including the entire cover and hinges, is
considered a single field replaceable unit, and sometimes components within the LCD assembly are
considered an FRU.
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5.
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You usually install an OS on a mobile device using a USB device or
SD-card.
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6.
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The Android OS is based on Linux.
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7.
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VMs running under a Type 1 hypervisor are isolated from each other.
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8.
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For heavy business use, the best practice is to purchase one machine for one
purpose, instead of bundling many functions into a single machine.
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9.
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The developing, transferring, fusing, and cleaning steps of the laser printing
process use the printer components that undergo the most wear.
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10.
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If a user complains that a printer is not printing, the problem always lies with
the printer itself.
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Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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Which program is responsible for reading motherboard settings and running the
POST?
a. | Windows Boot Loader | c. | Setup BIOS | b. | Startup BIOS | d. | BootMgr |
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2.
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It is important to try the ________________________ early in the troubleshooting
session before it is overwritten.
a. | Last Known Good Configuration | c. | Debugging Mode | b. | System
Restore | d. | Safe
Recovery |
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3.
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Which of the following keys will cause the Windows Boot Manager to appear as
long as it is pressed during the boot process?
a. | F8 | c. | F5 | b. | spacebar | d. | Enter |
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4.
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What should be the first thing to try if the hard drive is not spinning at
startup?
a. | switch out hard drives | c. | check power connections and switches | b. | check BIOS
setup | d. | switch out
monitors |
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5.
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Which of the following is NOT among the guidelines for handling and caring for a
notebook computer?
a. | don’t hold a notebook by the lid | c. | don’t leave a notebook in a
cold or hot car | b. | make sure the network location is Public before connecting to the
Internet | d. | when traveling,
pack the notebook tightly in a suitcase, between soft clothing |
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6.
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Which ACPI power-saving state turns off the processor, hard drive, and monitor,
but leaves all other devices on?
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7.
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Under what circumstance should you always return a notebook to the
manufacturer?
a. | for serious repairs and it is under warranty | c. | if you need to replace the hard
drive | b. | when you want to add memory | d. | to use an external device in place of the failed
component |
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8.
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Which type of memory are you likely to find in today’s laptops?
a. | DDR3 RIMMs | c. | DDR3 SO-DIMMS | b. | DDR2 SIMMS | d. | Rambus SIMMs |
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9.
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Which of the following is NOT true about working on a notebook computer in
general?
a. | you should follow the same ESD precautions as on desktops | c. | you need different
tools than you need for desktop maintenance | b. | once you’ve learned to service one,
it’s the same for all notebooks | d. | on newer notebooks, hard drive replacement is fairly
easy |
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10.
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Which of the following is based on open source code?
a. | Android | c. | Windows Phone | b. | Blackberry | d. | iOS |
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11.
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What is the accelerometer used for in mobile devices?
a. | adjusting the screen orientation | c. | synchronizing
data | b. | geotracking | d. | locating the nearest cell tower |
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12.
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Which component on a smart phone requires pairing with another device?
a. | GPS | c. | Bluetooth | b. | WiFi | d. | SIM card |
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13.
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Which of the following is true of a Type 1 hypervisor?
a. | typically used on desktops and laptops | c. | called bare-metal
hypervisor | b. | VirtualBox is an example | d. | installs as an application |
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14.
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A dedicated device or computer called a print ____ can control several printers
connected to a network.
a. | queue | c. | manager | b. | server | d. | client |
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15.
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How do you know if a printer needs routine maintenance?
a. | the number of days since the last maintenance | c. | the number of pages the printer has
printed since the last maintenance | b. | the printer stops working if the maintenance
period has expired | d. | the LED
display shows the number of days before maintenance is required |
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