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PC Repair 2 Quiz 1

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 

A technician is configuring a new SOHO multifunction wireless router at a customer’s location to provide network access to several wireless devices. The technician is required to protect the customer’s private network from unauthorized access while performing the initial router setup as well as during normal operation after the configuration is completed.

Which of the following is the best step for the technician to take in securing the router to meet this requirement?
a.
Enable DHCP on the router and configure IP address reservations for the wireless clients.
b.
Change the router’s default administrative password.
c.
Disable the router’s radio in the wireless network settings.
d.
Configure MAC filtering on the router and allow access to only the technician’s computer.
 

 2. 

A group of wireless devices are using each other as relays to share a network connection across a large area.

Which of the following network categories is being used?
a.
PAN
c.
MAN
b.
WLAN
d.
WMN
 

 3. 

You are setting up your Windows computer to connect to the Internet and notice that when you type www.microsoft.com, the browser does not go to the site. Instead, you receive an error message saying that the address cannot be resolved.

What network setting should you check to see the address of the server being used to resolve this address?
a.
IP address
c.
Gateway
b.
Subnet mask
d.
DNS
 

 4. 

You have been tasked with configuring a SOHO network in which all ports on the public untrusted network will be forwarded to one workstation connected to the LAN.

Which of the following features will you configure on the SOHO router to accomplish this task?
a.
Port forwarding
c.
Demilitarized zone
b.
MAC filtering
d.
Quality of service
 

 5. 

Which of the following is a wireless Internet connectivity method that utilizes cellular technology?
a.
802.11ac
c.
3G
b.
WiMAX
d.
Satellite
 

 6. 

A technician wants to configure a DHCP server to guarantee that certain printers always receive the same address. Which of the following should the technician configure?
a.
VPN tunnel
c.
Subnet mask
b.
Address reservation
d.
Default gateway
 

 7. 

Which of the following will use an RJ-11 connector for connectivity?
a.
Cellular
b.
Cable
c.
Fiber
d.
DSL
e.
Ethernet
 

 8. 

Cathy wants to connect to her wireless LAN at home but is not sure where to change the setting so that she can connect.

Where in the Windows Control Panel will Cathy find her computer’s network connection settings?
a.
Network Control Center
c.
Administrative Tools
b.
Network and Sharing Center
d.
Internet Options
 

 9. 

Your company is implementing a wireless network and is concerned that someone from a competing company could stand outside the building and collect wireless data. You have assured the company that WPA2 is secure.

What makes WPA2 more secure than WPA?
a.
AES
c.
RADIUS
b.
TKIP
d.
TACACS
 

 10. 

George is concerned that his children might somehow be exposed to things on the Internet that they are not mature enough to handle. He wants a way to limit their ability to view content on the Internet.

What will you recommend to George?
a.
Use a firewall.
c.
Use port forwarding.
b.
Use Parental Controls.
d.
Use WPA2.
 

 11. 

A technician requires a file system on an internal 1.5 TB Windows 10 boot drive that supports file encryption, disk quotas, and security features such as file and folder permissions.

Which of the following will support these requirements?
a.
NFS
b.
FAT32
c.
NTFS
d.
exFAT
e.
CDFS
 

 12. 

A Windows 10 user wants to display all the files in all the subdirectories on the E: drive with the file extension of doc.

What command would perform this function?
a.
cd..
c.
dir *.doc
b.
dir e:\*.doc /p
d.
dir e:\*.doc /s
 

 13. 

A technician would like to have the ability to add physical hard drives to a Storage Spaces storage pool at future times on an as-needed basis.

Which of the following Storage Spaces features describes this functionality without the need to also reconfigure the available space to users?
a.
Three-way mirror
b.
Thin provisioning
c.
Resiliency
d.
Two-way mirror
e.
Parity
 

 14. 

A user wants to make sure he can quickly restore his computer after a drive failure to the state it was in when Windows and all its apps were initially installed.

Which backup type will be most useful in this scenario?
a.
Restore points
c.
System image backup
b.
File History backup
d.
System Restore
 

 15. 

What command creates a subdirectory under a directory?
a.
rd
c.
cd
b.
md
d.
makedir
 

 16. 

In Windows 10, you can find this user-friendly interface to access numerous Windows settings?

What is the name of this user-friendly interface?
a.
Control Panel
c.
Computer Management console
b.
Administrative Tools
d.
Settings app
 

 17. 

Manuel is working on a project in Visual Studio. He wants to keep this program showing on the entire desktop, but he also needs to have several other applications open so that he can research the project.

What feature in Windows 10 will allow Manuel to view Visual Studio on the full desktop and have other applications open at the same time?
a.
Task View
c.
PowerShell
b.
Snap Assist
d.
Live tiles
 

 18. 

During your discussion with a client about a problem with his computer, you realize that he is explaining a problem you have seen several times.

What should you do when you realize you understand the problem?
a.
Interrupt the client so that you can get to work right away.
b.
While the client is explaining the problem, start looking up the fix for the problem on your phone.
c.
Actively listen to the client until he finishes explaining the problem.
d.
Ignore what the client is saying and get to work.
 

 19. 

What type of software is used to control a computer?
a.
Application
c.
Utility
b.
Operating system
d.
Interface
 

 20. 

William’s supervisor wants to create a test lab at the company in order to test Windows 10 updates. He has instructed William to create a virtual lab. William decides to use Hyper-V as the hypervisor for the virtual machines. When William tries to use Hyper-V, he realizes that it is not installed.

What will William use to install Hyper-V in Windows 10?
a.
Windows installation disk
c.
Windows Store
b.
Windows features
d.
Microsoft website
 

 21. 

What type of installation should you perform if you want to install a 64-bit version of Windows on a computer that already has a 32-bit OS installed?
a.
Clean install
c.
In-place upgrade
b.
Dual boot
d.
Standard
 

 22. 

Which of the following is used to uniquely identify a computer on a network?
a.
Network ID
c.
IP address
b.
Serial number
d.
Microsoft ID
 

 23. 

What component of UEFI helps to prevent malware from hijacking a system during or before the operating system load?
a.
Execute Disable Bit
c.
UEFI Defender
b.
Secure Boot
d.
BitLocker
 

 24. 

A Windows user contacted the help desk with a problem that requires the technician to connect to the remote computer using Remote Assistance to view a very detailed and cryptic error message on the user’s desktop. Each attempt the technician makes to connect to the remote computer results in a message stating the connection was refused.

Which of the following protocol and port number combinations should be opened on the remote computer’s firewall to allow this connection?
a.
RDP, port 3389
c.
Telnet, port 23
b.
SSH, port 22
d.
DNS, port 53
 

 25. 

What is used to change motherboard settings, finds a boot device, and contains instructions for running essential hardware before an OS is started?
a.
Kernel
c.
BIOS/UEFI setup
b.
Device driver
d.
Control Panel
 

Multiple Response
Identify one or more choices that best complete the statement or answer the question.
 

 26. 

Which of the following 802.11 wireless networking standards support transfer rates of over 54 Mbps? (Select TWO.)
 a.
802.11a
 b.
802.11ac
 c.
802.11g
 d.
802.11b
 e.
802.11n
 

 27. 

Which of the following tools are available in Windows 10 for backing up user data or complete system images? (Select TWO.)
 a.
Restore points
 b.
File History
 c.
Custom refresh image
 d.
System Protection
 e.
Backup and Restore
 

 28. 

If you enter a command, what three key presses can you use to terminate its execution before it is finished?
 a.
Ctrl+C
 b.
Ctrl+S
 c.
Ctrl+Break
 d.
Ctrl+Pause
 e.
Ctrl+End
 

 29. 

Lane is very nervous about going to visit the person on his help desk ticket. There are several notes from senior technicians about the client, and most of the notes are about how difficult she is to deal with.

What advice can you give Lane for dealing with this difficult client? (Select all that apply.)
 a.
Try not to argue with her or be defensive.
 b.
When talking with her, use clarifying statements to show her you understand the problem.
 

 30. 

What two methods are available for Windows to use to partition a drive?
 a.
UEFI
 c.
exFAT
 b.
GPT
 d.
MBR
 



 
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